Request Refund Credit

To our valued guests – Since the COVID pandemic of 2021, Campgrounds have experienced a surge in cancellations, with many asking for special exceptions to cancellation policies when needing to cancel last minute. While we encourage our guests to plan ahead for all possible scenarios, and to protect their camping trip with the Travel-Sure Flexible Cancellation Policy add-on, we understand that an unavoidable tragedy or situation may occur that would result in a guest having to cancel a reservation outside of the terms of our cancellation policy. 

Several things to note:

We DO NOT offer refunds or credits for COVID. COVID has been a part of our world for a substantial period of time and we all need to live with the uncertainty it brings.

Unless the campground closes due to a hurricane, etc. we DO NOT offer refunds, credits for future use, or date changes due to inclement weather.

If there has been a death in the family – we are truly, truly so sorry you are experiencing a loss – please complete the form below and then email an obituary or a letter from the funeral director at your earliest convenience to info@cozyhills.com.

If you are seeking a refund or credit for non-weather, non-COVID related reasons, please provide complete the form below: