Cancellation Policy

Standard Cancellation Policy:

• If a guest cancels with 14 days or less notice of check-in date – no refunds, credits, or date changes allowed.
• If a guest cancels with 15 or more days’ notice of check-in date – option of a refund, minus a processing fee of $25 or 5%, whichever is greater, OR a credit for alternate dates during current season.

Optional Travel-Sure – Our cancellation policy that gives you amazing flexibility.

This add-on allows guests to upgrade from the standard cancellation policy and cancel their reservation with as little as 24-hours notice of check-in (prior to 2 PM the day before their scheduled arrival).

Guests who have purchased the Travel-Sure add-on and need to cancel their booking may choose the from the following options of how they would like to proceed after their cancellation:

• Receive a refund of deposit paid (minus the Travel-Sure fee and online booking fee).
• Receive a credit of deposit paid, valid for future use (minus the Travel-Sure fee and online booking fee).
  • Please note: new reservation dates may result in different nightly pricing than the guest’s original reservation.
    • If the new nightly rates are lower, the guest will be able use the remaining credit for use in the camp store or retain the credit for future use during their next stay.
    • If the new nightly rates are higher, the guest will be responsible to cover the difference in price.
• New reservation dates may be booked immediately upon cancellation of original reservation, or a credit can be kept on file until new reservation dates are chosen.
• If a guest cancels a travel-sure equipped reservation and rebooks a new reservation using a credit, they are permitted to purchase the travel-sure add-on again and add it to their new booking.
• The Travel-Sure add-on is non-refundable and non-transferable.
• Payment for the Travel-Sure add-on is required, in full, at the time of purchase.

The Travel-Sure add-on can be purchased up to 18 days before your scheduled arrival.

Booking fees apply to all reservations and are non-refundable.

No refunds or credits will be issued due to no-shows, no-stays, early departures, or ejection.

If you need to cancel a reservation due to extenuating circumstances, and you are requesting a refund or a credit outside of the terms of the policy above, your request must be submitted digitally at the following link. Requests will be reviewed directly by campground management and will be replied to as quickly as possible:

Request a Credit or Refund Outside Cancellation Policy Terms