FREQUENTLY ASKED QUESTIONS
WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
Check in time is from 2:00 pm – 8:00 pm (or dark, whichever occurs first). Check out is 11:00 am. Early check in and late check out are possible (fees may apply) if the site is available. All RVs must check in before dark. Arrival after dark may result in you having to spend the night in our parking lot and may incur late arrival fees.
ARE CAMPFIRES ALLOWED?
Yes, campfires are permitted and even encouraged! Firewood is available for sale at our camp store, and we offer discounts and delivery to your site for orders of 5 bundles or more! Only use one fire ring/pit. Fires should never be left unattended and should not exceed 3 feet high. Burning pallets, refuse, or any other items besides firewood in campsite fire rings/pits is not permitted, nor is any modification to the fire ring/pit.
CAN I BRING MY OWN FIREWOOD?
Please DO NOT bring in firewood from outside of the campground unless it is the pre-bundled and kiln-dried firewood you can purchase from a store. Loose/cord firewood that has not been kiln dried can contain invasive insects and diseases that can affect our local trees, even if the firewood has been “seasoned.” Guests found violating this rule may face disciplinary actions ranging from confiscation/disposal of the firewood in question to their removal from Cozy Hills Campground.
WHAT ARE YOUR QUIET HOURS?
Cozy Hill’s quiet hours are 10:30 pm thru 7:30 am and are strictly enforced. During quiet hours you are welcome to stay up around the campfire as late as you’d like, provided radios are turned off and excessive noise is kept to a minimum. While quiet hours are from 10:30 pm – 7:30 am, courtesy to your neighbors is expected 24/7.
WHAT IS PROVIDED ON THE SITE?
Each campsite contains a fireplace (stone or ring) and picnic table on every site. Depending upon the type of campsite reserved, water, electricity, grey water connection and/or sewer will also be present.
WHAT ARE MY CHOICES FOR PAYMENT?
We do ask for full payment (all major credit cards are accepted) at the time of booking for all reservations less than 28 nights in length. Reservations for 28 nights or greater are subject to alternate payment terms depending on the reservation.
WHAT IF I HAVE TO CANCEL MY RESERVATION?
Cancellation Policy: Cancellation policies at Cozy Hills differ by the length of your stay. Short stays are much easier to rebook so we can be more generous. Longer stay cancellations are very challenging to rebook on short notice so we can’t be as accommodating.
If your stay is for 7 nights or less:
- If you cancel with 7 days or less notice of check in date – no refunds or credits
- 8-14 days’ notice of check in date – you receive a credit (minus a $20 rebooking fee) to be used in same camping season
- 15 or more days’ notice – your choice of a full credit or refund* minus $25 cancellation fee, or 5% cancellation fee, whichever is greater
If the length of your stay is between 8-21 nights:
- If you cancel with 14 days or less notice of check in date – no refunds or credits
- 15-21 days’ notice of check in date – you receive a credit (minus a $20 rebooking fee) to be used in same camping season
- 22 or more days’ notice – your choice of a full credit or refund* minus $25 or 5% cancellation fee, whichever is greater
If the length of your stay is greater than 22 nights:
- If you cancel with 30 days or less notice of check in date – no refunds or credits
- 31-45 days’ notice of check in date – you receive a credit (minus a $20 rebooking fee) to be used in same camping season
- 46 or more days’ notice – your choice of a full credit or refund* minus 5% cancellation fee
*Payments made more than 121 days in advance are unable to be refunded and are only able to receive a credit as outlined above.
CAN WE BRING OUR PETS CAMPING WITH US?
We are friendly-pet friendly! You can bring 2 friendly dogs with you. You will need to provide proof that your dog(s) is/are current on their rabies vaccinations. We don’t allow excessive barking, so please keep that in mind as some dogs cannot handle the sights, sounds, and smells associated with camping. No dogs may be left outside unattended. All guests must immediately pick up after their pet or be subject to a fine. Tent sites: We discourage dogs from camping with you on a tent site, and cats are not permitted on tent sites.
WHEN ARE YOU OPEN FOR CAMPING?
CAN I HAVE VISITORS WHILE CAMPING?
Yes, but please let your visitors know that there is a per-person visitor’s fee. Many visitors are not campers themselves and would not anticipate this. Visitors may check-in between 8 am and 9 pm and are welcome to stay until 10 pm. visitors have full use of all campground amenities and access to all campground activities during their visit. There is a limit of a total of 2 cars per site and any visitors bringing cars that may put you over this limit will be required to use auxiliary parking areas. Also, please let any expected guests know that they may not bring their pets to the park and that they must know both your last name AND your campsite number as we will not release your name and site number when they are registering.
CAN I REQUEST MY FAVORITE SITE?
You sure can! If your preferred site is available you can pay an additional $5 per night fee to Lock in the site. Locking fees are waived for stays 28 nights or greater.
If you choose not to lock in your site choice, your final site will not be assigned until check-in. You will be placed on a site that meets or exceeds your requested size and hookups selections.
IS THERE WILDLIFE OR INSECTS WE SHOULD BE CONCERNED ABOUT?
Exposing your family to the joys of camping also means introducing them to wildlife. To avoid attracting critters to your site, you should not leave food or trash out. Be certain to always wear proper clothing and insect repellant. If you encounter wildlife during your stay, please be respectful of the critter(s) in question and notify camp staff if you believe there is an issue.
WHAT SIZE RV’S DO YOUR SITES ACCOMMODATE AND WHAT TYPE OF HOOKUPS?
Our sites vary in size but can accommodate the largest manufactured coaches. A “Full Hookup” site is considered one with water, electricity, and sewer. All RV campsites have, at minimum, water, 20/30AMP electricity, and grey water connection. Many sites also have 50 AMP electricity and full sewer connections. Tent campsites do NOT have electricity. All Campsites also have a picnic table and a fire pit.
HOW CAN I HELP THE ENVIRONMENT WHILE AT COZY HILLS?
We’re all concerned about our environment, and we should be. Here are some tips of what you and your family can do to help:
At Cozy Hills, we request that you choose only environmentally safe holding tank additives, deodorizers, sanitizers, etc., for your RV.
We’re also excited to offer single-sort recycling, which makes recycling even easier. Simply deposit your cardboard, glass, or aluminum in one of our recycling dumpsters, and the sorting is done for you! If you are depositing your recycling in a bag, please note that it must be clear.
If you are going off for the day, be sure to turn off any lights, heat, or AC within your RV.
Please don’t litter!
ARE BIKES ALLOWED?
We allow bikes to be used in most areas of the campground! All areas where bikes are not permitted are clearly marked. We do not allow battery powered/motorized scooters, hoverboards, children’s riding toys. Per CT state law, all riders under 16 years of age MUST wear a helmet.
ARE MOTORCYCLES, GOLF CARTS, ATV’S MOTORIZED SCOOTERS, HOVERBOARDS, MOPEDS (ANY SIMILAR VEHICLE) allowed?
Motorcycles are permitted for our camping guests and there is a limit of two motorcycles per site. Only motorcycles with DOT (Department of Transportation) exhausts are permitted within the park. Any motorcycle that is excessively loud, based on management’s discretion, may not be allowed past the parking area to prevent the disturbance of other guests. Motorcycles are not permitted to be started or ridden between quiet hours 10:30 pm to 7:30 am.
Mopeds, dirt bikes, quads/ATVs, hoverboards, and battery-operated/motorized children’s riding toys are not permitted in the park.
Unless required for a medical condition or accessibility, motorized scooters are not permitted in the park. If a mobility vehicle is required for medical purposes, the handicap placard must be presented when completing our paperwork and is required to be displayed on the vehicle at all times. The speed limit within the park is 5mph.
We do NOT allow campers to bring their own golf carts, but you are welcome to rent one from us during your stay. Please ask our friendly staff about golf cart rentals.
CAN I BRING MY DRONE?
IS THERE A DRESS CODE?
We do not enforce a formal dress code; however, we ask that guests and visitors adhere to “Family Friendly Attire.” Proper attire, including shoes and shirts, should be worn at all times in camp buildings. Cozy Hills is a casual, family-oriented environment and ensuring our campground is family friendly is an important part of the camping experience. In that spirit, we ask you to use your discretion and common sense.
Attire that is not appropriate for the park—and which may result in refusal of admittance or removal—includes but is not limited to:
Clothing with objectionable material, including obscene language or graphics.
Clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment.
CAN I BRING/CHARGE MY ELECTRIC VEHICLE?
Electric vehicles are permitted and allowed to be charged at your site. However, if you have both an RV/Trailer and an EV we do charge an additional $10 per night. We do not charge tent campers on electric sites an additional fee if they bring an EV.
DO YOU HAVE FREE WIFI AND HOW DO I CONNECT?
Yes, we offer complimentary streaming quality wireless internet service that is currently available throughout the park. You will be provided with a passcode at check-in. If you need a new passcode you can request it at the front desk.
For those traveling with a satellite dish, please keep in mind that we have many trees here in New England, so satellite service may be limited.
Please note that wi-fi-connected devices without web browsers may not be able to connect. This may include some older or basic models of smart TVs and some streaming devices.