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FREQUENTLY ASKED QUESTIONS

WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
We look forward to your arrival between2pm and 8 pm. On your scheduled departure date, we invite you to stay until 1pm. Rental units have a check out time of 11am.

Late checkout is possible if the site (not available for rentals) is not reserved for the next evening. From 1 pm to 3pm there is no additional fee, after 3pm up to 5pm the fee is $20 and beyond 5pm it would be the regular nightly site fee. Please inquire at the front desk to see if your site may be available for a late stay.

ARE CAMPFIRES ALLOWED AND CAN I BRING FIREWOOD?
Yes, campfires are permitted and firewood is available for sale at our camp store. We ask that you do not bring in firewood in order to protect our trees from harmful insects. Only use one fire ring. Fires should never be left unattended and should not exceed 3 feet high. Firewood pallets are not permitted nor is any modification to the fire pit.
WHAT ARE YOUR QUIET HOURS?
Cozy Hill’s quiet hours are 10:30 pm thru 7:30 am and are strictly enforced. You are welcome to stay up around the campfire as late as you like, as long as your noise level allows the early birds around you to sleep comfortably.
WHAT IS PROVIDED ON THE SITE?
There is a fire ring and picnic table on every site and depending upon your hookups, water, electricity, or sewer.
WHAT ARE MY CHOICES FOR PAYMENT?
We do ask for payment (all major credit cards accepted) at time of reservation. Returning guest may inquire to see if they qualify to do 50% down at time of reservation and 50% two weeks prior to check in. All balances must be paid prior to arrival for ease of check in.
WHAT IF I HAVE TO CANCEL MY RESERVATION?
Please read this answer thoroughly, as the cancellation policy does vary depending on what type of reservation you have. A $25 processing fee will be charged for EACH canceled reservation. Though we certainly hope you don’t, if you find you must cancel your reservation, simply give us the appropriate notice prior to your scheduled arrival date and we will return your deposit less any processing fees.

Rental Unit cancellations require 1 months prior to your scheduled arrival date.

A stay of 7 nights or longer during our peak season requires 1 months notice.

All other reservations require 2 weeks notice prior to your scheduled arrival date.

Sadly, even in cases of inclement weather or an emergency, we cannot refund deposits when a cancellation occurs without proper notice. Additionally, guests who shorten their stay are liable for charges on cancelled nights.

CAN WE BRING OUR PETS CAMPING WITH US?
We welcome friendly pets. We just ask that you extend every courtesy to those families camping without pets and be sure to keep your pets on a leash, pick up after them and please do not leave them unattended. Also, please be sure to carry proof of current vaccinations.

Health Department regulations permit pets in designated rentals only (service animals excluded). We’re sorry, but visitors are unable to bring their pets into the park.

WHEN ARE YOU OPEN FOR CAMPING?
It varies a day or two each year, but mid-April thru mid-October is our approximate season.
CAN I HAVE VISITORS WHILE CAMPING?
Yes, but please let your visitors know that there is a per person visiting fee. Many visitors are not campers themselves and would not anticipate this. Explain that this fee gives your visitor full use of all facilities while here in the park. Visitors may check in between 8am and 9pm and are welcome to stay until 10pm. There is a limit of a total of 2 cars per site. Also, please let any expected guests know that they may not bring their pets to the park. We will not release your site number, so please communicate that site info to your guests.
IS THERE WILDLIFE OR INSECTS WE SHOULD BE CONCERNED ABOUT?
Exposing your family to the joys of camping also means introducing them to wildlife and some undesirable insects. To avoid attracting these critters to your site, you should not leave food or trash out.
CAN I REQUEST MY FAVORITE SITE?
You sure can, but please remember that specific sites are not guaranteed. This means that you can request a certain site, but it is subject to change. You could be moved to a different spot without notification. We do our best to not have this happen and to notify customers, but sometimes due to unforeseen circumstances the change could be made without notice. You can lock in your site for a fee that will guarantee your site not be moved.
HOW CAN I HELP THE ENVIRONMENT WHILE AT COZY HILLS?
We’re all concerned about our environment and we should be. Here are some tips that you and your family can do to help:

At Cozy Hills, we request that you choose only environmentally safe holding tank additives, deodorizers, sanitizers, etc., for your RV. For your convenience, our camp store carries only environmentally safe holding tank products.

We’re also excited to offer single sort recycling, which makes recycling even easier. Simply deposit your cardboard, glass or aluminum in one of our recycling dumpsters and the sorting is done for you! If you are depositing your recycling in a bag, please note that it must be clear.

If you are going off for the day, be sure to turn off any lights, heat or AC within your RV.

Please don’t litter!

WHAT SIZE RV’S DO YOUR SITES ACCOMMODATE AND WHAT TYPE OF HOOKUPS?
Our sites vary in size but can accommodate the largest manufactured coaches. We also offer sites equipped with water, electric (20/30/50 amp) and sewer. A “Full Hookup” site is considered one with water, electric, and sewer. All 50 amp sites have adapters for both 50 & 30 amp.
ARE BIKES ALLOWED?
Of course! We just ask that while in the park, you practice safe riding and be courteous of others…and remember no riding after dusk! Those under 16 MUST ride with a helmet.
ARE MOTORCYCLES, GOLF CARTS, ATV’S MOTORIZED SCOOTERS, HOVER BOARDS, MOPEDS (ANY SIMILAR VEHICLE) allowed?
Motorcycles are permitted for our camping guests. Unfortunately, visitors will not be permitted to bring their motorcycles into the park, but they may leave them in the parking area. A limit of two motorcycles parked on site. Only motorcycles with DOT (Department of Transportation) exhausts are permitted within the park. Any motorcycle with a loud noise level will be subject to the management’s discretion. Helmets must be worn within the park and riding in the park is limited to entering and exiting the park. Motorcycles are not permitted to be started or ridden between quiet hours 10:30pm to 7:30am.

Unless required for a medical condition or accessibility, motorized scooters, mopeds, or dirt bikes are not permitted in the park. If a mobility vehicle is required for medical purposes, the handicap placard must be presented when completing our paperwork and is required to be displayed on the vehicle at all times. Please note, our insurance company requires a certificate of insurance naming Cozy Hills as additional insured for these types of vehicles. Speed limit within the park is 5mph.

Golf carts are allowed only for seasonal campers and rentals from Cozy Hills.

CAN I BRING MY DRONE?
For the privacy and safety of our guests, drones are not permitted on our property.
DO YOU HAVE FREE WIFI AND HOW DO I CONNECT?
Yes, we offer complimentary wireless Internet service that is currently available in approximately 50% of the park. We are actively working on expanding it.You should be able to connect without a code, but if you are in one of the new sections, see the front desk for a passcode.

For those traveling with a satellite dish, please keep in mind that we have many trees here in New England, so satellite service may be limited.

IS THERE A DRESS CODE?
We just ask that you adhere to “Family Friendly Attire”. Proper attire, including shoes and shirts, should be worn at all times. The park is a casual, family-oriented environment. Ensuring our resort is family friendly is an important part of the camping experience. In that spirit, we ask you to use your discretion and commonsense. Attire that is not appropriate for the park—and which may result in refusal of admittance—includes but is not limited to:

Clothing with objectionable material, including obscene language or graphics

Clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment

Offensive tattoos