FREQUENTLY ASKED QUESTIONS
WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
Check in time starts at 2:00 pm. All check-ins must arrive by 8:00 pm (or dark, whichever occurs first). Check out is 11:00 am. Early check in and late check out are possible (fees may apply) if the site is available. All RVs must check in before dark. Arrival after dark may result in you having to spend the night in our parking lot and may incur late arrival fees.
ARE CAMPFIRES ALLOWED?
Yes, campfires are permitted! Firewood is available for sale at our camp store, and we offer discounts and delivery to your site for orders of 5 bundles or more! Only use one fire ring/pit. Fires should never be left unattended and should not exceed 3 feet high. Burning pallets, refuse, or any other items besides firewood in campsite fire rings/pits are not permitted, nor is any modification to or relocation of the fire ring/pit. Due to invasive insects, disease, and local regulations, we DO NOT allow outside firewood to be brought to our campground. For more info, please see the FAQ below.
CAN I BRING MY OWN FIREWOOD?
Please DO NOT bring in firewood from outside of the campground unless it is the pre-bundled and kiln-dried firewood you can purchase from a store. Firewood that has not been kiln-dried can contain invasive insects and diseases that can affect our local trees, even if the firewood has been “seasoned.” Guests found violating this rule may face disciplinary actions ranging from confiscation/disposal of the firewood in question to their removal from Cozy Hills Campground.
WHAT ARE YOUR QUIET HOURS?
Cozy Hill’s quiet hours are 10:30 pm thru 7:30 am and are strictly enforced. During quiet hours you are welcome to stay up around the campfire as late as you’d like, provided radios are turned off and excessive noise is kept to a minimum. While quiet hours are from 10:30 pm – 7:30 am, courtesy to your neighbors is expected 24/7.
WHAT IS PROVIDED ON THE SITE?
Each campsite contains a fireplace (stone or ring), picnic table, and freshwater spigot on every site. Depending upon the type of campsite reserved, electricity, grey water connection and/or sewer may also be present.
WHAT ARE MY CHOICES FOR PAYMENT?
We do ask for full payment (all major credit cards are accepted) at the time of booking for all reservations less than 28 nights in length. Reservations for 28 nights or greater are subject to alternate payment terms depending on the reservation.
WHAT IF I HAVE TO CANCEL MY RESERVATION?
Cancellation Policy:
- If a guest cancels with 14 days or less notice of check-in date – no refunds, credits, or date changes allowed.
- If a guest cancels with 15 or more days’ notice of check-in date – option of a refund, minus a processing fee of $25 or 5%, whichever is greater, OR a credit for alternate dates during current season.
Travel-Sure – Our flexible cancellation policy option.
This add-on allows guests to bypass the standard cancellation policy and cancel their reservation with as little as 24-hours notice of check-in (prior to 2 PM the day before their scheduled arrival). Our standard cancellation policy requires at least 15 days notice of cancellation for the guest to be eligible to receive either a refund or a credit for future use during the current camping season.
Guests who have purchased the travel-sure add-on and need to cancel their booking may choose the from the following options of how they would like to proceed after their cancellation:
- Receive a refund of deposit paid (minus the travel-sure fee and online booking fee).
- Receive a credit of deposit paid, valid for future use (minus the travel-sure fee and online booking fee).
- Please note: new reservation dates may result in different nightly pricing than the guest’s original reservation.
- If the new nightly rates are higher, the guest will be responsible to cover the difference in price.
- If the new nightly rates are lower, the guest will be able use the remaining credit for use in the camp store or retain the credit for future use during their next stay
- New reservation dates may be booked immediately upon cancellation of original reservation, or a credit can be kept on file until new reservation dates are chosen.
- If a guest cancels a travel-sure equipped reservation and rebooks a new reservation using a credit, they are permitted to purchase the travel-sure add-on again and add it to their new booking.
- The Travel-Sure add-on is non-refundable and non-transferable.
- Payment for the Travel-Sure add-on is required, in full, at the time of purchase.
The Travel-Sure add-on can be purchased up to 18 days before your scheduled arrival.
Booking fees apply to all reservations and are non-refundable.
No refunds or credits will be issued due to no-shows, no-stays, early departures, or ejection.
If you need to cancel a reservation due to extenuating circumstances, and you are requesting a refund or a credit outside of the terms of the policy above, your request must be submitted digitally at the following link. Requests will be reviewed directly by campground management and will be replied to as quickly as possible:
Request a Credit or Refund Outside Cancellation Policy Terms
CAN WE BRING OUR PETS CAMPING WITH US?
We are friendly-pet friendly! You can bring 2 friendly dogs with you. You will need to provide proof that your dog(s) is/are current on their rabies vaccinations. We don’t allow excessive barking, so please keep that in mind as some dogs cannot handle the sights, sounds, and smells associated with camping. No dogs may be left outside unattended. All guests must immediately pick up after their pet or be subject to a fine. Tent sites: We discourage dogs from camping with you on a tent site, and cats are not permitted on tent sites.
WHEN ARE YOU OPEN FOR CAMPING?
CAN I HAVE VISITORS WHILE CAMPING?
Yes, but please let your visitors know that there is a per-person visitor’s fee. Many visitors are not campers themselves and would not anticipate this. Visitors may check-in between 8 am and 9 pm and are welcome to stay until 10 pm. visitors have full use of all campground amenities and access to all campground activities during their visit. There is a limit of a total of 2 cars per site and any visitors bringing cars that may put you over this limit will be required to use auxiliary parking areas. Also, please let any expected guests know that they may not bring their pets to the park and that they must know both your last name AND your campsite number as we will not release your name and site number when they are registering.
CAN I REQUEST MY FAVORITE SITE?
You sure can! If your preferred site is available, you can pay an additional nightly fee to Lock in the site.
If you choose not to lock in your site choice, your final site will not be assigned until check-in. You will be placed on a site that meets or exceeds your requested size and hookups selections.
IS THERE WILDLIFE OR INSECTS WE SHOULD BE CONCERNED ABOUT?
Exposing your family to the joys of camping also means introducing them to wildlife. To avoid attracting critters to your site, you should not leave food or trash out. As the majority of our campsites are wooded and we do have wetland areas throughout our campground, be certain to always wear proper clothing and insect repellant. If you encounter wildlife during your stay, please be respectful of the critter(s) in question and notify camp staff if you believe there is an issue.
WHAT SIZE RVs DO YOUR SITES ACCOMMODATE AND WHAT TYPE OF HOOKUPS?
Our sites vary in size but can accommodate the largest manufactured RVs. A “Full Hookup” site is considered one with water, electricity, and sewer. All RV campsites have, at minimum, water, 20/30AMP electricity, and grey water connection. Many sites also have 50 AMP electricity and full sewer connections. Tent campsites DO NOT have electricity. All Campsites also have a picnic table and a fire pit (stone or ring; varies depending on the campsite).
HOW CAN I HELP THE ENVIRONMENT WHILE AT COZY HILLS?
We’re all concerned about our environment, and we should be. Here are some tips of what you and your family can do to help:
At Cozy Hills, we request that you choose only environmentally safe holding tank additives, deodorizers, sanitizers, etc., for your RV.
We’re also excited to offer single-sort recycling, which makes recycling even easier. Simply deposit your cardboard, glass, or aluminum in one of our recycling dumpsters, and the sorting is done for you! If you are depositing your recycling in a bag, please note that it must be clear.
If you are going off for the day, be sure to turn off any lights, heat, or AC within your RV.
Please don’t litter!
ARE BIKES ALLOWED?
We allow bikes to be used in most areas of the campground! All areas where bikes are not permitted are clearly marked. We do not allow battery powered/motorized scooters, hoverboards, children’s riding toys. Per CT state law, all riders under 16 years of age MUST wear a helmet
ARE MOTORCYCLES, GOLF CARTS, ATV’S MOTORIZED SCOOTERS, HOVERBOARDS, MOPEDS (ANY SIMILAR VEHICLE) allowed?
Motorcycles are permitted for our camping guests and there is a limit of two motorcycles per site. Only motorcycles with DOT (Department of Transportation) exhausts are permitted within the park. Any motorcycle that is excessively loud, based on management’s discretion, may not be allowed past the parking area to prevent the disturbance of other guests. Motorcycles are not permitted to be started or ridden between quiet hours 10:30 pm to 7:30 am.
Mopeds, dirt bikes, quads/ATVs, hoverboards, and battery-operated/motorized children’s riding toys are not permitted in the park.
Unless required for a medical condition or accessibility, motorized scooters are not permitted in the park. If a mobility vehicle is required for medical purposes, the handicap placard must be presented when completing our paperwork and is required to be displayed on the vehicle at all times. The speed limit within the park is 5mph.
We do NOT allow campers to bring their own golf carts, but you are welcome to rent one from us during your stay. Please ask our friendly staff about golf cart rentals.
CAN I BRING MY DRONE?
IS THERE A DRESS CODE?
We do not enforce a formal dress code; however, we ask that guests and visitors adhere to “Family Friendly Attire.” Proper attire, including shoes and shirts, should be worn at all times in camp buildings. Cozy Hills is a casual, family-oriented environment and ensuring our campground is family friendly is an important part of the camping experience. In that spirit, we ask you to use your discretion and common sense.
Attire that is not appropriate for the park—and which may result in refusal of admittance or removal—includes but is not limited to:
Clothing with objectionable material (as determined by management), including obscene language/graphics, or drug references, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment, and offensive tattoos.
CAN I BRING/CHARGE MY ELECTRIC VEHICLE?
Electric vehicles are permitted and allowed to be charged at your site. However, if you have both an RV/Trailer and an EV we do charge an additional $10 per night. We do not charge tent campers on electric sites an additional fee if they bring an EV.
DO YOU HAVE FREE WIFI AND HOW DO I CONNECT?
Yes, we offer complimentary streaming quality wireless internet service that is currently available throughout the park. You will be provided with login information upon check-in.
For those traveling with a satellite dish, please keep in mind that we have many trees here in New England, and Cozy Hills is no exception. As a result, satellite service may not be possible or may be limited depending on campsite choice.